TERMS AND CONDITIONS
Last updated: 5/8/2025
Matified may amend these Terms at any time by posting a revised version of the Terms on the Matified Website and a notice near the legal terms link. Matified will also update the Revision Date at the start of these Terms. Any such modifications will become effective upon the date they are first posted to this Website. By continuing to access the Website after the revised terms become effective, you agree to be bound to the revised terms.
Matified (“Matified”, “we”, “us” and “our”) provides the website matified.com (the “Website”) to give you information about us and our products and to allow you the opportunity to order products directly from the Website.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to these Terms, then please do not use the Website or order products.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Orders, Payments, and Shipping
Prices do not include federal, state, local or excise taxes. Prices are subject to change without notice.
We reserve the right to discontinue the manufacture of any product or service at any time and without notice. We reserve the right to modify any product or service without the consideration of compatibility of previously manufactured products.
When you submit your order, you authorize Matified to charge your credit card.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Title to the products and risk of loss pass to you upon delivery to carrier at the shipping point, regardless of any provisions for payment of freight or insurance and the form of shipping documents.
Prices do not include shipping or handling costs, transport insurance, levies, or charges of any authorities.
We retain the right to drop ship products directly from our manufacturer or supplier when doing so reduces either the cost or delivery time and to ship products on our preferred carrier.
Insurance will not be placed on any order unless specifically requested by you.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Artwork and Designs
With respect to any content you submit or make available to Matified or the Website, including but not limited to artwork, designs, blog postings and comments, pictures, videos and other content, you grant, and warrant that you have the right to grant, to Matified a perpetual, irrevocable, worldwide, royalty-free, transferable, non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works of, commercialize and sub-license such content, in whole or in part, in any media, now or hereafter known or developed for all purposes, without any additional consideration due to you as part of and for the sole purpose of producing your product order. Such content is not confidential. (We will only use this granted license to produce your order you sent us. We won’t reproduce your order ever without your consent.)
You represent and warrant that any content you provide does not include anything to which you do not have the full right to grant such a license to us.
We take no responsibility and assume no liability for your content, including without limitation, any loss or damage to your content.
Please keep your own copy of your content, we are not responsible for loss or damage of it.
You agree not to upload any files consisting of the following: material that could give rise to any civil or criminal liability; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights.
Please refrain from uploading anything that contains content that defames or vilifies any person, people, race, religion or religious group and/or is obscene, pornographic, indecent, harassing, threatening, harmful, depictions of graphic violence real or otherwise, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.
You represent and warrant that any additional content submitted by you to us through any platform, including but not limited to email, instant messages, Facebook Messenger shall be covered by the terms and conditions stipulated herein.
Production Time
We start making your playmat(s) as soon as we receive the order and payment.
We are closed Saturdays, Sundays & during our internally determined holiday schedule. These days are not considered when calculating production time.
Production time does not include shipping transit time.
Refunds
All sales are final unless a product does not conform to your order due to our error.
You have 7 days in which to reject a product that is nonconforming. Products not rejected within 7 days will be deemed to be accepted by you on delivery as received in good condition accordance with these Terms.
We will remake your product if we make an error and you notify us of the error within 7 days of delivery.
We may ask that you return the damaged/wrong product. Shipping charges are not refundable.
We will try to fix or replace your product as quickly as possible. To be eligible for a return, your item must be unused and in the same condition that you received it. You must also possess the original packaging in order for us to confirm that the product was sent by our company.
Account and Usage Requirements
You must set up an account to place orders through this Website.
You must be of legal age to use our site, which is 18 years of age in most places.
You must provide a valid email address and any other information requested by us to complete your order.
You are responsible for maintaining the security of your account and password. We are not responsible for any loss that results from the unauthorized use of your username/password, with or without your knowledge.
You are responsible for all content posted and activity that occurs under your account.
Indemnification
You agree to indemnify, defend, and hold harmless Matified, its officers, directors, employees and agents, from and against any and all claims and expenses, including reasonable attorneys’ fees, arising out of or related in any way to use of the Website, violation of these Terms or the License Agreement, violation of any law or regulation (including but not limited to copyright, trademark, trade secret laws and regulations), or violation of any proprietary or privacy right (including but not limited to libel and publicity rights) by you and persons under your control, direction or authority.
Limitation of Liability
IN NO EVENT WILL MATIFIED BE LIABLE TO YOU OR ANY OTHER PARTY FOR PROCUREMENT COSTS, LOSS OF PROFITS, LOSS OF USE, OR FOR ANY OTHER INCIDENTAL, CONSEQUENTIAL, INDIRECT OR SPECIAL DAMAGES OR FOR CONTRIBUTION OR INDEMNITY CLAIMS, HOWEVER CAUSED. MATIFIED’S LIABILITY SHALL BE LIMITED TO ACTUAL DIRECT DAMAGES NOT IN EXCESS OF THE AMOUNTS PAID TO MATIFIED BY YOU FOR THE PRODUCTS. THESE LIMITATIONS WILL APPLY TO ALL CLAIMS, INCLUDING WITHOUT LIMITATION WARRANTY, CONTRACT, INDEMNITY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation and exclusion may not apply to you.
Copyright and Trademark Policy
Matified respects the intellectual property rights of others. If you believe that your copyrighted work has been copied or posted on or through the Website in a way that constitutes copyright infringement or that the unauthorized use of your trademark has appeared on or through the Website, then please contact us and provide the following information:
- A description of the copyrighted work that you believe has been infringed;
- A description of what the allegedly infringing work is;
- A description of the location where the allegedly infringing work is located on the Website;
- An address and telephone number where you can be contacted, including an email address if possible;
- A statement that you have a good faith belief that the disputed use is not authorized by the copyright or trademark owner, its agent or the law;
- A physical or electronic signature of a person authorized to act on behalf of the copyright or trademark owner; and
- A statement, made under penalty of perjury, that the above information in the notice is accurate and that the signatory is the copyright owner or is authorized to act on behalf of the copyright or trademark owner.
Disputes
These Terms shall be governed by the laws of the State of Alabama, without giving effect to its conflict of laws provisions. This is the case regardless of whether you reside or transact business with Matified in Alabama or elsewhere. Any dispute, claim or controversy between the parties relating to payment or performance of these Terms (excluding indemnity and intellectual property infringement claims which shall be subject to resolution in the courts) shall be resolved exclusively by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association then in effect, by one (1) arbitrator appointed in accordance with such rules. Judgment on the award rendered by the arbitrators may be entered into any court of competent jurisdiction. For any claim excluded from arbitration or otherwise subject to jurisdiction of the courts, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Mobile County, Alabama. The prevailing party in arbitration or litigation hereunder will be entitled to recover all reasonable attorneys’ fees and other expenses (in addition to statutory “costs” of litigation), including attorneys’ fees and expenses in connection with any trial, appeal, or petition for review. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Mobile County, Alabama. The United Nations Convention on the International Sale of Goods will not apply to any transactions under this Agreement.
General
The parties will at all times be and act as independent contractors. Nothing in these Terms will be deemed to create a relationship of partners, employer and employee, or principal and agent. No modifications to these Terms shall be binding unless in writing and signed by an authorized representative of each party. You may not assign or otherwise transfer your account or your order to anyone else without the prior written consent of Matified, which consent will not be unreasonably withheld. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall in no way be affected or impaired. The failure of either party at any time to require performance by the other of any provision of these Terms shall in no way affect that party’s right to enforce such provision, nor shall the waiver by any party of any breach of any provision of these Terms be taken or held to be waiver of any further breach of the same provision or any other provision. All waivers must be in writing. Matified shall be excused from liability for nonperformance or delay due to any cause beyond its reasonable control. This is the entire agreement between the parties with respect to all online product orders; provided, however, that if the parties have signed a separate written agreement, then those terms shall prevail over these Terms to the extent of any conflict.
Privacy Policy
By using our Website, you agree and acknowledge that you are subject to our Privacy Policy.